What we keep, and what we don’t.
We collect very little, we collect it for a reason, and we never sell it. This page says plainly what happens to anything you share with this site. Effective June 2026.
01 — What we collect
Only what you hand us, plus the basics any site sees.
What you submit. When you request access, use the contact form, or talk to the concierge, we receive what you type — your name, email, phone, details about your business, and the messages in the conversation. You choose what to share.
What the site records. Like any website, our hosting keeps standard technical logs (IP address, browser type, pages visited) to keep the site running and secure. We store one small preference — light or dark mode — in your browser so the site remembers it. If you hold private access, a single secure cookie keeps you signed in to that area.
02 — Why we collect it
To answer you, and to decide who we build for.
We use what you submit to respond to you, to understand whether your business is a fit, and to prepare for a conversation if there is one. Qualification details help us decide who we take on — we choose who we build for, and that decision is the whole point of the form.
Contact details that you submit are passed to our own customer relationship system so the right person follows up. We do not use your information to build advertising profiles, and we do not run third-party advertising trackers on this site.
03 — The concierge
The conversation goes to an AI provider to generate a reply.
The concierge is powered by a third-party AI provider. When you send it a message, the text of that conversation is transmitted to that provider so it can generate a response, then returned to you. Don’t put anything in the chat you wouldn’t want processed that way — it’s a front door, not a vault.
We may keep conversations to improve how we respond and to follow up on genuine interest. We do not sell them, and the internal systems behind the concierge stay private.
04 — What we never do
We don’t sell it. We don’t spray it. We don’t expose it.
We do not sell or rent your personal information. We share it only with the service providers that help us run the business — hosting, our customer relationship system, and the AI provider behind the concierge — and only so they can do that job. We ask them to protect it.
We keep your information for as long as it’s useful for the purpose you gave it, or as long as the law requires, and then we let it go. We take reasonable measures to protect it, though no method of transmission over the internet is ever perfectly secure.
05 — Your choices
Ask us, and we’ll show you, correct it, or delete it.
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. You can clear the theme preference and cookies in your browser at any time. To make a request, or to ask anything about this policy, write to hello@offlineagency.io.
We may update this policy as the site grows. When we make a meaningful change, we’ll update the date above. Last updated June 2026.