Reach a person.
Existing client, prospective client, or billing question — this is where you get a human. No ticket queue, no bot standing between you and an answer.
01 — How to reach us
Phone, email, and where we are.
Phone. (503) 438-8488 — Monday–Friday, 9:00am–5:00pm Pacific. Leave a message outside those hours and we return it the next business day.
Email. hello@offlineagency.io — the fastest route for anything with detail attached. We reply within one business day.
Mail. Offline Agency LLC, a Wyoming limited liability company, at 420 NW 11th Ave, Portland, OR 97209. Our office is not a walk-in storefront — call or write first and we’ll arrange a time.
02 — Billing and payments
Invoices, receipts, and anything that touches money.
Payments are processed by Stripe. We never see or store your full card number — Stripe handles the card details directly. Your receipt arrives by email as soon as a payment clears, and every invoice lists what it covers.
Questions about a charge, a receipt, a renewal date, or a payment method go to hello@offlineagency.io or the number above. Bring the invoice number if you have it and we can answer in one pass.
If a charge looks wrong to you, contact us before disputing it with your bank. We can almost always resolve it faster directly, and a dispute freezes the account while it runs.
03 — Cancellations and refunds
What happens if you want to stop.
Cancellation and refund terms live on one page, in plain language, so there is nothing to hunt for: Refund & Cancellation Policy.
To start either one, email hello@offlineagency.io with the account name and what you want to change. We confirm every request in writing within one business day.
04 — Privacy requests
See it, correct it, or delete it.
To ask what we hold about you, correct it, delete it, or opt out of messages, write to hello@offlineagency.io with “Privacy request” in the subject. The full detail — including your rights under Oregon, California and EU law — is in our Privacy Policy.
To stop text messages, reply STOP to any message from us. To stop marketing email, use the unsubscribe link in the footer of any email. Neither affects messages about work already underway.
05 — New business
Not a client yet?
Start at Request Access — it takes a few minutes and tells us enough to give you a real answer instead of a brochure. Or just write to us.